We are committed to safeguarding the privacy of our website visitors and service users. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
In this policy, “we”, “us” and “our” refer to eleven. For more information about us, see Section 10.
2. Credit This document was created using a template from SEQ Legal (https://seqlegal.com).
3. How we use your personal data
In this Section 3 we have set out:(a) the general categories of personal data that we may process; (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing.
We may process data about your use of our website and services (“usage data “). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services.
We may process your account data (“account data “). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter such a contract.
We may process your personal data that are provided in the course of the use of our services (“service data “). The service data may include your name, address, telephone number, email address and employment details. The source of the service data is you or your employer. The service data may be processed for the purposes of providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you. The legal basis for this processing the performance of a contract between you and us and/or taking steps, at your request, to enter such a contract.
We may process information that you post for publication on our website or through our services (“publication data “). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent.
We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data “). The enquiry data may be processed for the purposes of offering, marketing, and selling relevant goods and/or services to you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter such a contract.
We may process information relating to our customer relationships, including customer contact information (“customer relationship data “). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications, and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data “). The transaction data may include your contact details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter such a contract.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data “). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
We may process information contained in or relating to any communication that you send to us (“correspondence data “). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
We may process any of your personal data identified in this policy where necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please do not supply any other person’s personal data to us unless we prompt you to do so.
4. Providing your personal data to others
In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data
In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).We and our other group companies have offices and facilities in Ireland and the United Kingdom. We will not transfer, process or store your data anywhere that is outside of the European Economic Area, unless we have a contractual agreement in place that is of an equivalent standard to GDPR. The analytics facilities for our website are situated in the USA. Transfers to this country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://legal.hubspot.com/dpa
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain your personal data as follows: (a) Order Information: We collect information required to process a sale or order typically Name, business email address, business address, and business contact number. We will hold this data for 7 years in accordance with financial requirements under Irish Law. (b) Enquiries: Data collected by published email addresses or our contact form will be held for as long as is required to address the enquiry or 30 days. (c) Performance of contract: Personal data required for providing goods or services will be held for as long as a contractual relationship exists. Updates to contact details for business customers will be performed as soon as we are made aware by the customer. Some personal data will be retained following end of contract relationship as per Order information above. (d) Communications including Marketing: Personal data used for Marketing will be retained for as long as we have your consent to do so. An unsubscribe option is available in every Marketing communication.
Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email.
8. Your rights
In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. Your principal rights under data protection law are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of
the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, and we do not deem the request excessive or unreasonable, we will supply to you a copy of your personal data within 30 working days. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee
You have the right to have any inaccurate personal data about you rectified and, considering the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise, or defence of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise, or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is: (a) consent; or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in
a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us.
9. About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
10. Our details
This website is owned and operated by GEMA Consulting Ireland Limited trading under eleven in Ireland and MAKEITELEVEN limited in the UK. We are registered in Ireland under CRO number 547724, and our registered office is at C/O Occ Chartered Accountants, Block 8a Blanchardstown Corporate Park, Blanchardstown, Dublin 15Our principal place of business is at 12 Sandyford Office Park, Sandyford, Dublin, D18 YR24
We are registered in the UK under company registration number 11578372 having its registered office is 4 Foxglove, Shiney Row, Houghton Le Spring, Tyne and Wear, DH4 7TW, UK.
You can contact us: (a) by post, to the postal addresses given above; (b) using our website contact form; (c) by telephone, on the contact number published on our website from time to time; or (d) by email, using the email address published on our website from time to time.
11. Data protection contact Our data protection lead’s contact details are firstname.lastname@example.org
By using our site, you are allowing us to store these cookies, and below you can find out why we use them and find information on how you can disable them.
As well as gaining a better understanding of how visitors use our website and platforms, cookies enable us to better tailor what we provide online to suit our visitors needs visitors based on their usage which in turn improves user friendliness. In order to do this some cookies are applied when you enter our website/platform however they are collected in a non-personally identifiable format and the details of the cookies we use can be found at the bottom of this page. Please note that the names of cookies may change over time.
What types of cookies do we use?
Measuring website usage with Google Analytics
Our website uses Google Analytics so that we can measure what pages on our website are being used and by how many people. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs.
We never store any personal data such as your name or address so the information we collect can never be used to identify you. Google does not share your analytics information with anyone else.
The following cookies are set by Google Analytics:
· _utma (expires in 2 years)
· _utmb (expires in 30 minutes)
· _utmb (expires when you close your browser)
· _utmz (expires in 6 months)
Session cookies are used for remembering user selections during their visit. A typical scenario may be to remember information entered in the “Resources” filter when navigating to different pages. This cookie expires when you close your browser.
· csession (expires when you close your browser)
· Net_SessionId (expires when you close your browser)
How to disable/delete cookies
All recent versions of popular browsers give users some control over cookies. You can set your browser to accept all cookies, reject all cookies or accept/reject cookies for certain websites. The website aboutcookies.org offers comprehensive information on how you can control cookies in all of the popular browsers
Terms and conditions
eleven Terms & Conditions
eleven General Terms and Conditions
1. Invoicing & Payment
1. Engagements up to €20,000 – invoiced upfront, payment within 30 days from invoice date.
2. Engagements €20,001 – €50,000 – invoiced 50% upfront, balance on project completion, payment within 30 days from invoice date.
3. Engagements over €50,000 Euro – invoiced according to pre-agreed milestones as outlined in Statement of Works (SOW), payment within 30 days from invoice date.
1. Professional services are charged on a per-day basis.
2. Minimum chargeable period is a half-day
3. Chargeable activities include consultancy, training, project management and administration, review meetings, analysis, advice, set-up, hand holding, testing, bug fixing, amendments and documentation.
4. Expenses (travel, accommodation, meals, subsistence etc.) are charged to the client at cost plus a 12.5% surcharge where the client does not arrange to pay directly.
5. Mileage charges are at the rate of €0.60 per mile.
6. Expenses will be invoiced as incurred with payment due within 30 days.
1. The following cancellation rates will apply for professional services:
2. Any deferment of professional services, regardless of the length of notice, shall result in the related invoice for such professional services is payable immediately.
1. Project Closure
Notice Given Cancellation Charge
Within 48 hours or less of the agreed start date 100%
Within 2-7 days of the agreed start date 50%
Within 8-14 days of the agreed start date 10%
Greater than 14 days before the agreed start date No Cancellation Fee
1. A Project Close Date will be clearly specified within each Statement of Works.
2. Where not specified in a Statement of Works, and unless otherwise agreed, the Project Close Date will be 6 months from receipt of order.
3. Should any project fail to be completed within the Project Close Date, due to circumstances other than those caused by eleven, eleven reserves the right to immediately invoice for all agreed fees relating to the project, without any further work being completed, for payment within 30 days.
1. Limitation of Liability
1. The maximum liability relating to services rendered under this Agreement (regardless of form of action, whether in contract, negligence or otherwise) shall be limited to the charges paid to eleven for the portion of services or work giving rise to liability. Neither party will be liable to the other for incidental, indirect, consequential, or punitive damages or lost profits even if aware of their possible existence.
2. Recommendation(s) and/or suggestion(s) provided by eleven are considerations for the client and are not intended as Legal and/or Tax advice. The client should have their Legal and/or Tax advisor(s) review any recommendation(s) given by eleven to ensure recommendation(s) are compliant with local jurisdictional laws and are consistent with the client’s policies.
1. Pre-purchased Days
1. Where a customer has pre-purchased several professional service days, these must be used within 6 months of the date of the original order, unless otherwise agreed by CWSI.
2. Pre-purchased professional service days are not transferable.
3. Pre-purchased days not used within the above period will expire.
4. No refunds will be provided for unused or expired pre-purchased professional service days.