Proactive Customer Communications

Creating a personal customer experience

It's a story we hear regularly from our customers - teams working in silos through key customer touch points.

The outcome? Failing to deliver brand consistency or customer satisfaction, because poor use of technology leads to a disjointed and inefficient customer experience.

Our Proactive Customer Communications (PCC) model creates a highly personalised and relevant customer experience - and can become your competitive differentiator.

Right communications, right time

Playing a valuable role in your outbound activities, eleven's PCC solutions can deliver proactive notifications, alerts, or other messages that deliver superior customer experiences time and time again helping your enterprise to grow revenue, reduce costs and solidify customer loyalty with measurable results.

  • Creating a positive first time customer experience
  • Issuing reminders and notifications
  • Conducting satisfaction surveys
  • Gathering opinion

We go beyond

For more information on how eleven can support you with self-service get in touch.