Albert has over 19 years experience in the contact centre sector with a solid academic background in business – having undertaken a Marketing Masters at UCD’s Michael Smurfit Graduate Business School. Initially starting with a new entrant specialising in the contact centre market to Ireland, he worked in numerous senior positions, but at all times delivering business transformation solutions. Over the last nine years he held a position of lead contact centre specialist, delivering transformational solutions globally for organisations.
The specialist areas he concentrates on are in customer experience and channel augmentation. He has great knowledge in the areas of Cloud Contact Centres, Contact Centre Redesigning, Business Transformation and Managed Service.
Meet the rest of the team
- Albert Keating Group CEO
- Conor English Non-Executive Director
- Kate Fogarty Chief Events Officer
- Kim Robertson Director of Customer Experience
- Liz Lynch Senior Operations and Change Manager
- Mark Costelloe Customer Success Manager
- Mindy Lee Business Consultant
- Philip Harrison Chief Information Officer
- Ronan Murphy Chairman