Senior Business Architect
Dylan has over 12 years experience working in the contact centre sector with a strong base in operations and contact centre IT. He has working experience with both Genesys Engage and Genesys Cloud from a deployment, development, business enhancement and support perspective.
Dylan combines his operations and technical experience to anticipate customer needs and develop solutions to everyday business operational issues using technology, process improvements and custom solutions.
Meet the rest of the team
- Albert Keating Group CEO
- Mark Costelloe Customer Success Manager
- Liz Lynch Senior Operations and Change Manager
- Kim Robertson Director of Customer Experience
- Patrik Resetka Senior Platform Practice Lead
- Dave Tidwell UK Director
- Ronan Murphy Chairman
- Conor English Non-Executive Director
- Philip Harrison Chief Information Officer